Question 1

Are children allowed to wait during a service?

Accepted Answer

As much as we love children, we don't allow children to sit and wait unless being serviced. This policy is for safety reasons, and to also encourage “me time” for our guest.

Question 2

What forms of payment do you accept?

Accepted Answer

All forms of credit cards, cash, and Zeal Salon gift cards.

Question 3

Do you have a cancellation policy?

Accepted Answer

Yes, we have a cancellation policy.
 
Cancelling or rescheduling less than 24 hours of your appointment may result in $25 cancellation fee, and when canceling or rescheduling less than 8 hours of your appointment you may owe the total cost for the services blocked for your appointment time. Your deposit will automatically go towards fees and any remainder balances will be do before services on your next visit.Guest that cancel within 8 hours of their scheduled appointment time are subject to a $25 cancellation fee before booking their next appointment.

Question 4

Do I need to come to my appointment already shampoo'd and blow dried?

Accepted Answer

We shampoo, condition, and properly prep for all of services that include a style.

We do not normally shampoo for our "Cuts without Style" services unless you request it. In this case you would need to add it as an "add-on", while booking your appointment.

Question 5

How do I book an appointment?

Accepted Answer

You can book an appointment on our website under the “Book Appointment” tab, or by contacting us during normal business hours:
 
Wednesday  9am-5pm
Thursday      1pm-7pm
Friday         10am-6pm
Saturday      6am-1pm.
 
Contact Infro:
thezealsalon@gmail.com
240.666.1300

Question 6

Do you treat alopecia, psoriasis and other scalp disorders?"

Accepted Answer

We do not treat scalp disorders, but we are able to accommodate guest with certain scalp disorders. We always suggest scheduling an appointment with a trichologist or dermatologist before we service you.

Question 7

Do you take walk-ins?

Accepted Answer

Services are offered by appointment only. Therefore we do not neccessarily take walk-ins, but you are able to book appointments the same day.

Question 8

Do you allow standing appointments?

Accepted Answer

We do allow standing appointments, but you have to set standing appointments through one of our team because there may be special requirements!

Question 9

How do I schedule permanent color services?

Accepted Answer

To book a permanent color service, we ask you send a photo of your hair color and the color you would like to achieve. Once we receive these photos we will set up a call if needed to answer questions a discuss possibilities.

After we confirm an appointment time we will send an invoice for your deposit and hold the appointment for 8 hours. Once we revive your payment we will book your service for you.

Question 10

What is the difference between a trim, maintenance cut, or custom cut?"

Accepted Answer

A trim removes the ends to keep your hair healthy and even. A maintenance cut preserves the shape of your current style. A custom cut creates a new look.

Question 11

Can I add services on the day of my appointment?

Accepted Answer

We are unable to guarantee that you will be able to add services, to be safe try to call ahead of time to see if extra time is available.

Question 12

How do I schedule a consultation?

Accepted Answer

At the moment we are doing our consultations via email and over the phone.

We ask guests to send a photo of their hair (how it would be during the appointment) and a photo of the look they want to achieve. Once we receive your photos we will set up a call if needed to discuss the appointment.

Question 13

Is it okay to arrive with my hair already washed for a styling service?

Accepted Answer

For services requiring heat styling, please do not arrive with pre-washed hair. For some protective styles, you may come with washed hair, but it's best to check with your stylist beforehand. We schedule time for shampooing and prepping, so arriving with washed hair might affect your wait time. Call ahead to confirm your stylist's preferences.

Question 14

Do I have to provide hair for my extension and/or braiding services?

Accepted Answer

Yes, you do have to provide hair for all extension services. But we do provide hair for most braiding services, it will say which services include hair when booking your appointment. Please contact us if you unsure and have questions.

For services that we do not provide the hair, we do make suggestions of what hair to purchase under the description for each service. Please take time to read before booking.

Question 15

If my service requires a deposit, is my deposit refundable?"

Accepted Answer

We require a deposit to ensure accountability when booking our services, therefore they are not refundable unless we are liable for canceleations.
 
However, if you cancel 24 hours before your appointment time you can transfer the amount of the deposit to another service with the same stylist. If you cancel less than 24 hours you are not able to transfer your deposit.

Question 16

Does my deposit go towards my service?

Accepted Answer

When you make a deposit the amount of your deposit will go towards your service the day of your appointment. However, if you cancel your service less that 8 hours before your appointent your deposit is not transferable nor refundable.

Question 17

Is there another way to make my deposit online, other than through PayPal?

Accepted Answer

We apologize if it's an inconvenience, but at the moment PayPal is the best and most secure options for us to take payments and manage our systems better.

You do not need a PayPal account, just a credit or debit card.

thezealsalon@gmail.com

1400 Mercantile Lane, Suite 232, Upper Marlboro, MD 20774

240-667-1300

Frequently Asked Questions