Frequently Asked Questions
Do you treat alopecia, psoriasis and other scalp disorders?
We do not treat scalp disorders, but we are able to accommodate guest with certain scalp disorders. We always suggest scheduling an appointment with a trichologist or dermatologist before we service you.
Do you have a cancellation policy?
Yes, we have a cancellation policy. Guest that cancel within 8 hours of their scheduled appointment time are subject to a $25 cancellation fee before booking their next appointment.
Are children allowed to wait during a service?
As much as we love children, we don't allow children to sit and wait unless being serviced. This policy is for safety reasons, and to also encourage “me time” for our guest.
Do you allow standing appointments?
We do allow standing appointments, but you have to set standing appointments through one of our team members after your initial visit. You are unable to set up standing appointments online.
How do I schedule permanent color services?
To book a permanent color service, you have to schedule a complimentary color consultation. You can schedule a consultation under our booking tab or call and set up a virtual consultation by sending photos via email.
What is the difference between a trim, maintenance cut, or custom cut?
A trim removes the ends of the hair to maintain a healthy even look of a basic style.
How do I book an appointment?
You can book an appointment on our website under the “Book Appointment” tab, or by contacting us during normal business hours:
What forms of payment do you accept?
All forms of credit cards, cash, and Zeal Salon gift cards.
Can I add services on the day of my appointment?
We are unable to guarantee that you will be able to add services, to be safe try to call ahead of time to see if extra time is available.
Do you take walk-ins?
Can I come to your salon already washed to just get a style?
Do I have to provide hair for my extension and/or braiding services?
Yes, you do have to provide hair for the extension and/or braiding service. We do not provide hair but we can make suggestions concerning the details regarding your purchase of the hair if you give us a call or email us.
If my service requires a deposit, is my deposit refundable?
We require a deposit to ensure accountability when booking our services, therefore they are not refundable unless we are liable for canceleations.
Does my deposit go towards my service?
When you make a deposit the amount of your deposit will go towards your service the day of your appointment. However, if you cancel your service less that 8 hours before your appointent your deposit is not transferable nor refundable.
Can I do a consultion over the phone?
Yes, in most cases you can do a consultation over the phone. There are cases when a Beauty Specialist will want you to come in, so please give us a call if you prefer to have your consultation done over the phone.