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  • Are children allowed to wait during a service?
    As much as we love children, we don't allow children to sit and wait unless being serviced. This policy is for safety reasons, and to also encourage “me time” for our guest.
  • What forms of payment do you accept?
    All forms of credit cards, cash, and Zeal Salon gift cards.
  • Do you have a cancellation policy?
    Yes, we have a cancellation policy. Cancelling or rescheduling less than 24 hours of your appointment may result in $25 cancellation fee, and when canceling or rescheduling less than 8 hours of your appointment you may owe the total cost for the services blocked for your appointment time. Your deposit will automatically go towards fees and any remainder balances will be do before services on your next visit.Guest that cancel within 8 hours of their scheduled appointment time are subject to a $25 cancellation fee before booking their next appointment.
  • Do I need to come to my appointment already shampoo'd and blow dried?
    We shampoo, condition, and properly prep for all of services that include a style. We do not normally shampoo for our "Cuts without Style" services unless you request it. In this case you would need to add it as an "add-on", while booking your appointment.
  • How do I book an appointment?
    You can book an appointment on our website under the “Book Appointment” tab, or by contacting us during normal business hours: Wednesday 9am-5pm Thursday 1pm-7pm Friday 10am-6pm Saturday 6am-1pm. Contact Infro: 240.666.1300
  • Do you treat alopecia, psoriasis and other scalp disorders?"
    We do not treat scalp disorders, but we are able to accommodate guest with certain scalp disorders. We always suggest scheduling an appointment with a trichologist or dermatologist before we service you.
  • Do you take walk-ins?
    Services are offered by appointment only. Therefore we do not neccessarily take walk-ins, but you are able to book appointments the same day.
  • Do you allow standing appointments?
    We do allow standing appointments, but you have to set standing appointments through one of our team because there may be special requirements!
  • How do I schedule permanent color services?
    To book a permanent color service, we ask you send a photo of your hair color and the color you would like to achieve. Once we receive these photos we will set up a call if needed to answer questions a discuss possibilities. After we confirm an appointment time we will send an invoice for your deposit and hold the appointment for 8 hours. Once we revive your payment we will book your service for you.
  • What is the difference between a trim, maintenance cut, or custom cut?"
    A trim removes the ends of the hair to maintain a healthy even look of a basic style. A maintenance cut is a cut that maintains the shape of your existing hair style. A custom cut is a cut to achieve a new look.
  • Can I add services on the day of my appointment?
    We are unable to guarantee that you will be able to add services, to be safe try to call ahead of time to see if extra time is available.
  • How do I schedule a consultation?
    At the moment we are doing our consultations via email and over the phone. We ask guests to send a photo of their hair (how it would be during the appointment) and a photo of the look they want to achieve. Once we receive your photos we will set up a call if needed to discuss the appointment.
  • Can I come to your salon already washed to just get a style?
    Not for services that require heat for styling. For some of our protective styles you can come washed, but it is at the discretion of the stylist servicing you. Keep in mind that we schedule time to shampoo and prep the hair for all services so coming washed may affect your wait time. To be safe call before your appointment to confirm your stylist preferences.
  • Do I have to provide hair for my extension and/or braiding services?
    Yes, you do have to provide hair for all extension services. But we do provide hair for most braiding services, it will say which services include hair when booking your appointment. Please contact us if you unsure and have questions. For services that we do not provide the hair, we do make suggestions of what hair to purchase under the description for each service. Please take time to read before booking.
  • If my service requires a deposit, is my deposit refundable?"
    We require a deposit to ensure accountability when booking our services, therefore they are not refundable unless we are liable for canceleations. However, if you cancel 24 hours before your appointment time you can transfer the amount of the deposit to another service with the same stylist. If you cancel less than 24 hours you are not able to transfer your deposit.
  • Does my deposit go towards my service?
    When you make a deposit the amount of your deposit will go towards your service the day of your appointment. However, if you cancel your service less that 8 hours before your appointent your deposit is not transferable nor refundable.
  • Is there another way to make my deposit online, other than through PayPal?
    We apologize if it's an inconvenience, but at the moment PayPal is the best and most secure options for us to take payments and manage our systems better. You do not need a PayPal account, just a credit or debit card.
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