Zeal Salon Policies

Late Policy

We give our guest a 10 min grace period, guests that arrive more than 10 min after their schedule appointment time may be subject to a $25 late fee. In some cases when guests arrive more than 15 minutes after their scheduled appointment time we may have to reschedule and may be subject to cancellation fees. Please contact the salon if you find yourself behind schedule.

Cancellation Policy

We send all of our guest two confirmation messages within 48 hours prior to their appointment times. Cancelling or rescheduling less than 24 hours of your appointment may result in a cancellation fee of; 50% of the total owed for the services blocked for your appointment. When canceling or rescheduling less than 8 hours of your appointment you may owe a total cost for the services blocked for your appointment time. Your deposit will automatically go towards fees and any remainder balances will be do before services on your next visit. 

"No-Show" Policy

Guests that don't arrive or properly cancel their appointments are considered "No-Show" and may be subject to paying the full amount of the services reserved for the scheduled appointment before booking their next appointment. Because we are aware that things do happen this fee may be waived or reduced to cancellation fee depending on situations and appointment history.

House Rules

  • Due to COVID-19 we ask all guest sanitize their hands and wear mask the entire visit.

  • For safety reasons children are not allowed in the salon unless being serviced.

  • Due to COVID-19 we will not be able to accommodate additional guest that are not being serviced because we are not using our waiting area. 

  • No pets allowed for any reason.

  • No eating allowed in the salon area.

  • We also ask you bring earphones to use as an audio device, and while using cellular and other devices you are mindful of other guest.

Color & Extension Services

ALL color and some extension services require a consultation. Please contact the salon during normal business hours if you would like to do a virtual consultation 

Disclosures

Zeal Salon is not responsible for hair damage due to chemical and/or color procedures. Please consult with your stylist.

Because we are unable to get our time back from the services we provide all services are non refundable but we will try our best to accommodate any unsatisfied guest.

Our goal is to create an optimum experience for every guest, ALL of our policies and procedures are to help us in achieving this primary goal. 

If you have any questions about any of our salon policies please feel free to contact us at 240.667.1300